Delete your Homely account

This page explains how to delete your account in the Homely apps (Homely MK on Google Play and the App Store) and on the website, and what happens to your data. Homely is run by ZuriSoft GmbH.

How to delete your account

• Sign in to the app or the website and open Profile.
• Under Your data, choose Delete my account and type your password again.
• If you belong to a company account, you must leave it or hand it over first.

If you cannot sign in, write to [email protected] from the email address of your account. We will check that the request is yours before we delete anything, for example by replying to that address.

What is deleted

• Your sign-in, sessions and tokens are removed. Your name, email and phone are erased.
• Your listings leave the search at once. The exact address is removed. Title, description and photos are purged after 30 days.
• Saved homes, searches, activity, email settings and push tokens are deleted.

What is kept

• In conversations, the other person keeps their copy. Your messages remain only in the hidden form they already saw, and you appear as "Marketplace member".
• Invoices stay for 10 years because the law requires it, without your contact details.
• Reports you made stay to protect others, without your name.
• Deleted data can stay in backups for up to 30 days.

The full details are in the privacy policy.